Frequently Asked Questions About BMJ Case Reports

More about BMJ Case Reports and the editorial process

Why are some author names misspelled?

In some cases, author names containing accents and other diacritics and special characters are displayed incorrectly in the author index and table of contents. In these cases, the accented letters usually are dropped. Because these changes affect indexing of author names, you should avoid searching author names containing special characters until this problem is corrected.

Why are the figures in articles so small? I can't read them.

The small pictures in the text of articles are called "thumbnails." They are supposed to be small enough to load quickly and large enough to get the general idea of what it is.

What are my folders

My Folders allows you to save articles and searches for future use. If you see an online article that you want to keep handy for future reference, just click the folders link at the upper right hand corner of the page. You can also save previous searches so you can run them again later. You may create multiple "file folders" on specific topics. It's like having a virtual file cabinet with all your favorite articles and searches.

How do I download an article to Citation Manager

We provide a simple and direct method of acquiring article citations in the Medlars format compatible with import into personal bibliographic management software such as RefWorks, EndNote, Reference Manager, or ProCite. To export citations with Abstracts for any article to a citation manager program, the following steps are suggested:

  1. View the abstract or Full Text article of interest
  2. Click the [Download to Citation Manager] link above the article title.
  3. When the tagged version of the citation is displayed, scroll until the 'Save' button can be seen.
  4. Select your preferred format (Macintosh, PC or Unix) from the 'Save' menu and click the Save button.
  5. Select the directory you wish to save the file in and give the file a unique name.
  6. Follow the instructions that came with your citation manager to import the reference into your personal bibliographic database

If your citation manager does not support import of Medlars format, you may still use the Download function. After saving the citation to your local disk, open the citation file and manually copy/paste the information in the file into the appropriate fields in your personal bibliographic database.

Why can't I connect to the website?

Please note that our standard maintenance window is Saturday from 8:00 am-10:00 am Pacific time. During this window each weekend, there is a possibility of an approximately 10 minute long period of unavailability. BMJ Case Reports will never be offline for the entire two hour window - that is the time frame for possible maintenance.

  1. If applicable, see if you can reach other web sites in your building (e.g., a server that is located in your building). If you can not, the problem is likely in your machine; otherwise continue to the next step.
  2. See if you can reach other internet sites outside of your building. If you can not, the problem is likely in your connection to the internet; otherwise continue to the next step.
  3. See if you can reach other west coast US internet sites, such as or If you can not, the problem may be in the networks in the Silicon Valley (many of which are routed via Stanford University where our servers are located); otherwise continue to the next step.For problems #1-3, contact your local network administrator or your Internet Service Provider (ISP)
  4. See if you can reach other sites at Stanford, e.g., a href=""> If you cannot, then the problem may be with Stanford's connectivity to the internet; otherwise continue to the next step.
  5. See if you can reach non-journal sites at HighWire Press (located at Stanford and assists in the online publication of Annals of the Rheumatic Diseases) e.g., If you cannot, then the problem may be with HighWire Press's connectivity to the internet; otherwise continue to the next step.
  6. Try to access the main HighWire site via its international URL If you can't, then the problem is likely at the servers or their sub-net. If you can, then the problem is with a network connection or router between you and our servers' network.
  7. See if you can reach another journal site at HighWire other than the journal you are currently attempting to access. If you can not, then the problem may be with the journal software or hardware.For problems #4-7, please wait 15 minutes and try again

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